experience
I did a lot of admin work as well as customer services.
Cappello
I worked as a waitress, where we provided quality customer service in a fast-paced environment, and maintained a safe & clean food environment. We also assisted hosts by greeting, seating & thanking customers.
South African Post Office (SAPO)
I worked as an assistant teller where we distributed the new social grant cards. I focused on queries on Integrated Grant Payment System, on-boarding of new beneficiaries (instant account opening & card issuance at the SASSA Rustenburg local office). I also did the biometric authentication of beneficiaries.
South African Social Security Agency (SASSA)
I was a grant administrator via the EPWP. I did social security services screening & completing customer checklists. I attended to social grant related queries as well as reviewing all identified grants in terms of the Act & Regulations. I was required to produce a monthly report where I had to prepare & complete statistical templates (file registers).
